Frequently Asked Questions on 4checks.com

General Ordering Questions

1

How do I place an order on 4checks?


  1. Select a category from the top navigation tabs (Personal Checks, Accessories, etc.).
  2. Select a design.
  3. Select which products from that design you would like to order (Personal Checks, Checkbook Cover, Accessories, etc.). If ordering
    personal checks, you must select format and quantity.
  4. Click "Add to Cart" button.
  5. You can either proceed to Checkout (by clicking on the "Checkout" button) or continue shopping by selecting a category at the top of the page.

*You can also obtain the status of your order by calling toll-free 1-800-995-9925, or sending a request via email to info@4checks.com.

2

How can I check the status of an order?

To check the status of an order, locate the order tracking area on the order confirmation email, or go directly to the manufacturer's web site (styleschecks.com, checkgallery.com, artisticchecks.com). From that point, you will be able to obtain order status by using either your confirmation number and zip code or your checking account information and zip code.

You can also obtain the status of your order by calling toll-free, 1-800-995-9925, or sending a request via email to status@4checks.com.

3

How much do checks cost?

Because there are many different check manufacturers included on our site, prices vary. Prices are located on the product detail page and manufacturer's website. Just click on the design you’d like to order, and you will be directed to the product detail page.

4

What check formats are available?

On our "Check Categories" page, there is a section entitled “Check Formats.” If you are looking for a particular format (such as Wallet Style, Top Stub or Side Tear), click on the appropriate link and our search engine will return all of the designs available in that particular format.

5

How do I make sure checks ordered through 4checks will include my bank's current specifications?

Changes in banks' names and happen often. If you know your bank has experienced recent changes or if you just want to confirm the current status, contact Customer Service at 1-800-995-9925. Your bank's changes will probably already be included in our database. If not, we'll contact you to get it updated. It's easy.

6

Can I include my driver's license number, phone number or other information on my checks?

You may include up to 5 lines of personalization on your checks. For security reasons, 4checks recommends that you avoid including your driver's license number or date of birth on your checks. For your protection and due to laws in several states, printing social security numbers on any material to be delivered by mail is no longer permitted.

7

How do I submit my order?

You have three options:

1) Submit your order online via our SECURE server.
2) Call 1-800-995-9925 to place your order with a customer service representative.
3) Mail in your order.

8

How soon will I receive my order?

Please review our Shipping & Handling Rates and Options page for details.

9

Can I use an Offer Code?

If you have a printed advertisement with an Offer Code, enter that code during checkout in the promotion code field to receive the pricing on the ad. This Offer Code is found in the order form section of your advertisement or brochure, and is located to the left of the subtotal line in a yellow box. Please note, if your account is identified as a reorder customer and you enter a first-time customer Offer Code, you will not be able to redeem the printed offer.

10

Why did my items arrive on different days?

Because each box of checks and accessory items are packaged separately, it is possible for your items to arrive on different days-even when they're shipped on the same day. All items in your order should arrive within a few days of each other. If they do not, please contact our Customer Service Team toll-free at 1-800-995-9925.

11

How do I get in touch with 4checks?

Our Customer Service toll-free number is 1-800-995-9925. The hours of operation are Monday through Friday, 6:00am-9:00pm MST; Saturday, 7:00am-5:30pm MST; and Sunday, 8:00am-5:30pm MST. You can also reach us by mail at P.O. Box 40000, Colorado Springs, CO 80935-4000. Or you can e-mail us at info@4checks.com.

12

Why was my package delivered by the United States Postal Service when I purchased UPS Trackable delivery?

4Checks utilizes UPS Surepost. With this service your package is delivered to your destination city by UPS. It is then transferred to your local Post Office carrier for final delivery. Your package is Trackable all the way to your doorstep and can be viewed through UPS.com and USPS.com. For more information on this service visit UPS.com.

13

What is your return policy if the customer is not satisfied with the checks ordered?

We have a 100% satisfaction guarantee on our products. Please call and speak with one of our Customer Service Representatives. You may reach us at 1-800-995-9925 Monday through Friday from 6:00 AM to 9:00 PM, Saturday from 7:00 AM to 5:30 PM, and Sunday from 8:00 AM to 5:30 PM, Mountain Time.

Online Ordering Questions

1

How to Order Online?

  1. Select a category from the top navigation tabs (Personal Checks, Accessories, etc.).
  2. Select a design.
  3. Select the products from that design that you would like to order (Personal Checks, Checkbook Cover, Accessories, etc.). If ordering
    personal checks, you must select format and quantity.
  4. Click the "Add to My Order" button.
  5. You can either proceed to Checkout (by clicking on the "Checkout" button) or continue shopping by selecting a category at the top of the page.
2

What should I do if my computer is having trouble with the 4checks website?

To place an order online with 4checks, you should use the most recent version of your web browser. Our site is optimized to work best with Internet Explorer 8 and 9, and the latest versions of Firefox, Chrome and Safari. In addition to a newer browser version, ordering online requires certain browser features to be enabled. Your browser must be enabled to accept cookies. JavaScript must also be enabled in your browser for you to access functions necessary to place your order.

While our site should work in Internet Explorer 7, older versions of Firefox, Safari, and other standards-compliant browsers, we do not guarantee full functionality in any browsers other than those recommended above.

 
3

Will the colors on my screen match the actual products?

The accuracy of color depends upon your specific monitor. Due to the wide range of computer monitors and color displays, you should consider the colors you see on your screen to be representational. Product images are enhanced to show details.

5

How should I respond to an error message?

If you receive an error message, please contact Customer Service toll-free at 1-800-995-9925. Your feedback is invaluable to us to help prevent error messages from appearing. Please provide us with as much information as possible about the error message so that we can fix the problem and help you proceed with your order.

6

What credit cards does 4checks accept for online orders?

We accept VISA, MasterCard, Discover and American Express for orders placed through our online ordering system. When you place your order online, we will authorize your card for the purchase amount. However, we will not actually charge your credit card account until we ship your order.

7

Is it acceptable for the address on my checks to differ from my credit card billing address?

Yes.  If you are ordering checks, your shipping and billing information will be pre-populated from your check personalization, but these can be edited. To ensure against fraud, all check orders are subject to address verification procedures.

8

Will 4checks notify me when my online order has been received?

Yes. Once you place your order, an Order Confirmation Page will appear. Once your order has been received, you will receive an e-mail confirming your order.

Photo Upload and Product Questions

1

What is resolution?

Image resolution determines the quality of your photo. A high-resolution image is clear and shows more detail, so it will reproduce better on your Photo Products. Image resolution is measured in pixels.

2

What is a pixel?

Pixels are tiny colored dots, which make up all photos. A photo that contains more pixels will remain clear as you increase its size. Your image must be at least 36 dpi (dots per inch) in order to be uploaded.

3

What are the file size requirements?

There are three size requirements for Photo Products:

  1. Pictures must be at least 432 pixels wide and 198 pixels tall.
  2. Pictures must be at least 36 dpi (dots per inch).
  3. Pictures must be under 4MB in file size.

4

What file types are accepted?

We accept the following file types: .JPG, .JPEG, and .BMP files.

5

Why won't my photo upload?

Your photo may not upload for one or more of the following reasons:

  1. The file format is incorrect. (The formats allowed for Photo Products are .JPG, .JPEG, and .BMP.)
  2. The image size is too large or too small. (Pictures must be at least 432 pixels wide and 198 pixels tall and at least 36 dpi (dots per inch).)
  3. File size is too large. (Files must be 4MB or smaller.)
  4. You do not have Flash Player version 6 or later installed on your computer, which is needed to upload and edit your photograph.Click here for Flash Player download.

6

Can all 4checks Photo Products be printed in full color?

Yes, as long as you upload a full color photograph, your products will be printed in full color. Please note that the color on personal checks will be lightened to comply with ANSI (American National Standards Institute) Standards. This ensures that your checks will meet all bank regulations. If a black and white photo is submitted, your products will be printed in black and white.

7

Can I get more than one picture printed?

Yes. You can submit up to four photos to be printed on your checks with our rotating series. At this time, all other products, except the two photo purse are limited to one photo per item. We cannot create collages from your photos.

8

Will you accept professional photographs or photos from magazines or other printed materials?

Artistic Checks cannot reproduce any copyrighted or trademarked images. By submitting your order, you agree to defend and indemnify 4checks from any claims that any person or entity may assert against 4checks for any copyright or trademark infringement.

9

Can I supply a disk with the photo I wish to use on my 4checks Photo Products?

At the present time, orders for Photo Products are only accepted through our website.

10

Why are the images on my checks so light?

The images printed on personal checks must be lightened considerably in order to comply with ANSI (American National Standards Institute) Standards. If we print your checks too dark, your bank could refuse to process them.

11

What type of photos work best?

Photo checks: Horizontal photos that are clear and sharp work best. Avoid photos that are too dark or too light, out of focus or very busy. Images will be lightened on your checks in order to comply with bank standards.

Photo Address Labels:: Horizontal photos work best. Avoid photos that are too busy. Images will be printed at full intensity.

12

Are photos saved electronically for reorders or do I have to re-upload my photos for a reorder?

We do save your images for exact reprints. However, if you require any photo changes to your original order, you will need to resubmit your photos.

13

If there is a flaw in my photo, can 4Checks fix it?

We do not touch up photos. So keep in mind, if there are flaws in the original photo, they may be evident in the reproduction. Please edit your photos prior to uploading.

14

Will my photos be used without my permission?

No. We will not use your photo(s) for any purpose other than to manufacture your order.

15

How many checks are in a box?

One-part Personal Top Tear checks: 125 per box
Duplicate Personal Top Tear checks: 100 per box
One-part Personal Side Tear checks: 125 per box
Duplicate Personal Side Tear checks: 100 per box
One-part Personal Top Stub Checks: 150 per box

Security Questions

1

What security features for fraud protection will my checks include?

The lock icon to the right of the word "Dollars" indicates the check contains security features to prevent and detect check fraud. Some of these features include:

  • Micro-Security Print, A very small print that will break up if someone attempts to photocopy your check.
  • Chemical Protection and Erasure Protection, produce stains or spots if someone tampers with your check.
  • Security Screen on the back of each check, signals an "Original Document" from a reproduction.

Other features are not disclosed to provide even greater protection. All security features exceed financial industry requirements.

2

Is it safe to order checks from a source other than my bank?

Ordering your checks with 4checks is as safe as ordering from your bank. Your bank does not print their checks. In fact, they contract with a large national printer who will print your checks and then mail the order to your residence. With both methods, your checks are sent to you through the mail.

3

Is ordering checks online safe?

4checks's security measures are state of the art. To maintain the integrity of information exchanged through our online order system, we use Secure Sockets Layer (SSL) technology. SSL encrypts your order so it can be decoded only by 4checks.  When ordering from 4checks online, you can rest assured the information you transmit is seen only by us.

Bank Comparison Questions

1

Will I have a problem using checks not produced by my bank?

No. Banks do not produce the checks they sell. Banks take orders and forward them to check printers. The printer produces the checks and then sends them to the account holder. 4checks and any other printer of checks and financial products must adhere to exact specifications. The difference is, when you order from 4checks, you get much more selection for a lot less money.

2

Can the bank refuse to process my checks?

Banks cannot refuse to process your checks regardless of where you buy them. 4checks must adhere to the same specifications as printers who produce checks for banks. Our checks meet or exceed all requirements of the American National Standards Institute (ANSI).

3

Why don't you print my bank's street address on my checks?

We follow the specifications established by the American National Standards Institute(ANSI). These standards require that only the bank's name be displayed.

4

How is 4checks able to provide exclusive designs for less than plain bank checks?

Banks contract with printers, so the markup over cost must be high enough for the printer and the bank to make a profit. Checks are designed specifically for our customers, and we can charge less because there's no one in the middle marking up prices. In other words, you're buying your checks directly from the manufacturer.

*If you have a question that is not included in this section, please call us toll-free at 1-800-995-9925 or send your question to info@4checks.com. We will respond to your inquiry as soon as possible.